Customer Review for
1/10 Slow to pay out
I have had my 2 cats insured with Direct Line for more than 15 years. I made no claims until last year. Premium started ar £10 per month now £90. Both cats now have renal disease and have to be reviewed every 3 months but each claim takes up to 12 weeks to process so I'm permanently out of pocket. Unfortunately I'm stuck with them due to the pre-existing conditions. Defiately wouldn't recommend.
Anne Woodward, 19 July 2016
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