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Customer Review for

1/10 Beware! Lifetime cover...until it's not

Used this company for my 2 dogs lifetime cover from 2011-2015, at which point l was told my spaniels now long term arthritis issue & meds would only be covered up to a total of 2,000 as a gesture of 'goodwill' and not at all after that as their underwriter had changed they didnt cover animals. If l hasnt been imminently due a baby l would have followed up with the ombudsman but frankly had bigger issues at that point. Now my dogs were all >8yrs old and the spaniels meds would not be covered by other companies anyway. The broker l used for my insurance said many others had been burned by them and the ombudsman would be very busy so l figured they would feel the wrath anyway. Shame as up to that point they had been good but dumping customers allegedly on lifetime cover is despicable, charlatans!

  Sarah Gibson, 8 January 2017

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    not to sure if you will read this but i took vetsmedicover to the financial ombudsman and won they had to reinstate my 10,000 lifetime cover and paid a small compensation i am now after 2 years still fighting with the new under writer which i partially have won the rest is in the balance you can still take your case to the financial ombudsman up to 3 years you can not have too many people complaining according to the financial ombudsman i was only i of a few every one was taking the same attitude that others would complain

comment by: jeff david, 30 November 2018
    Thanks for this, this is exactly what Im hearing happens with most companies and Im looking for the one that doesnt and honors the policy in to old age. I very nearly went with them

comment by: Looking, 30 November 2017

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PetInsurance Review 2016