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Customer Review for

1/10 Service good priced our of using them

I went with this company due to the reviews, but that was 3 years ago and since then they have put the price up every year, and not by a small amount, it started as about 25 but it is now 97 this year, and on top of that, I have to pay 20% for her condition which was diagnosed after I took out their insurance as well as them putting a ceiling of 3000 in total for the rest of her life for that condition and this is despite her only being 4, and they had the audacity to make it sound like they were doing me a big favour by doing all this, based on all of this there is no reason for me to stay with them, as it would be more affordable if I put the money away, although what I intend to do is find an alternative insurance that will cover her for everything except her existing condition. Please be warned I am not the only person they have done this to, they do this to all their customers

  Smoyes, 1 February 2016

  Was this review helpful to you?      

    Oh dear, I thought this company was the one that I was looking for. It seems all pet insurance is a nightmare to get.

comment by: James, 30 February 2018
    Completely agree with you, they have gradually increased my dogs insurance over the past few years, its increased from around 25.00 to 56.00 and I have only claimed once in the past 2 years and like you had to pay 20% of the cost....daylight robbery!!

comment by: Joanna Gordon, 30 March 2017
    I went with this company 4 years ago after being impressed by their reviews. However, I have also had the experience of them putting up prices by a considerable amount each year in spite of the fact that I have made no claims. In light of this I have decided to search for an alternative policy which will be more affordable.

comment by: Susan, 30 June 2016
    Lifetime cover isn't quite that. Everytime they change underwriters, which has been about 4 times in the last 5 years they recharge you an excess fee for continuing cover, I have paid 3 excess fees on the same condition - plus the premiums just shoot up. Mine went up 300% in 2 years despite claiming less than I had payed in premiums. Wish I could move. will never use them for my other pets.

comment by: Graeme, 30 June 2016
    I agree with this review and how can Vets Medicover blame the previous underwiters. the new underwriters are just as bad. My dogs insurance is now 139 for a 5 year old dog and she no longer has lifetime cover. a ceiling of 3000 for each condition we have claimed for is now on this policy. I also rang Vets Medicover today who were most unhelpful and unsympathetic.

comment by: Carole, 30 March 2016
    I have just had exactly the same experience as you. I am extremely disappointed and will not be staying with Vets MediCove after this treatment.

comment by: Lily, 30 March 2016
    So sorry you have been caught up in the mess that our previous underwriter caused. We have managed to obtain cover for the policies that they refused to cover. In two years if the pre-existing condition has healed, you will be back on the higher level of cover. Please if this does happen, come back to us. Price increases are never desirable but this is to be expected with all pet insurers in the event of claims. However, we sometimes also reduce our prices when the problem settles down. We wish you and your pet all the best. Team VMC

comment by: Francesca , 30 March 2016

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PetInsurance Review 2016