I'm not sure how this company has averaged a 4.4 on their reviews! Laughable if you have actually read the reviews. 
This company is so slow on paying claims, that they leave the ordinary person in financial hardship. Vets will not deal with them...

Our dog received veterinary care and specialist referral care in 2 separate claims amounting to £4200. The team at direct line were supportive and worked directly with the specialist so we did not pay up front. We reclaimed our vet fee (over £1000) and...

TOTALLY SHOCKED TODAY WITH MY RENEWAL QUOTE FROM ANIMAL FRIENDS , MY ELDERLY DOG ( 12 )HAS ARTHRITUS IN HIS REAR LEGS AS HE HAD BOTH CRUTIATES DONE AT ABOUT 7 YEARS OLD AND HAS BEEN ON MEDS FOR AROUND 4 YEARS AT A COST OF APPROX £300 PER MONTH , OUR...

Run, run as fast as you can in the opposite direction. 
We claimed after we had noticed an open wound on our cats chest. 
Tesco claims this is a "pre existing condition" because a lump had been noticed in the same rough area years ago, and was being...

Changed from PetPlan to Tesco in December. My dog had an ear infection, which has ran to around £700 in vet bills, and entered the claim form. Passed to Allied Universal who related this back to an ear infection in 2018 so call this pre existing and won't...

Never use this insurance, it is a total scam, please share this with any pet owner. They charge a premium (£50 for 1 cat per month) then when you make a claim they do everything they can to not pay out. They don't have contracts with vets so they pay...