1/5 Very frustrating to deal with
20 November 2014
Reviewed By: dera, Recommend: N
Constantly ringing this company for updates only to discover they were waiting for information from Vets. However, they don't make outgoing calls so won't chase for information themselves (I had to do all the work for them. So basically, if you don't continually call them to check progress they won't necessarily tell you if there's a problem (excuse being that they are a very busy call centre dealing with thousands of claims). Avoid like the plague!
I have recently lost my pet and have made a claim with esure. Having not received a claim form through the automated service I subsequently had to call again. This time it was emailed. During the call I was informed that the DD would stop and that the claim would be handled against the final August payment. So today I find that they have continue to take the money for this month as well. Watch out with this company. A previous claim was rejected and was told to resubmit everything again. I dare say they will find some lame excuse not to pay out over the death of my pup.
1/5 Terrible customer service. Long wait for payout
5 April 2011
Reviewed By: Paul turpin, Recommend: N
In my opinion this has got to be the worst customer experience I have ever been through. My dog was seriously ill at Christmas. I am still waiting for Esure to pay out (£3500) 3 months later.
I have phoned so often that I'm thinking of listing Esure as "friends & family" on my phone bill so I can get a discount. I have been given the run around so often i'm thinking of cancelling my gym membership as I get all the excercise I need chasing these muppets.
I have been passed from one unhelpful person to another. I've been promised multiple call backs & guess what.....no call back (suprise suprise)
I've been given excuse after excuse as to why the payout is taking so long. All the time the money sits in Esure's bank account earning interest.
I've no doubt that the next excuse will be that the guy who signs the cheques has developed Leprosy & his writing arm has fallen off!!!
In my opinion the service I have recieved from Esure is nothing short of pathetic. I would advise anybody thinking of doing business with this company to make their decision not purely based on cost. I have just learnt that the old saying is true..."you get what you pay for" & sometimes you dont even get that!
I completely agree, I am loosing the will to live with these people. Absolute joke but they now have me tied as I have an on-going claim I have been chasing for months that they have now refused to pay out on. I have no option but to renew with them and keep disputing the claim now. I am sure they have made this long winded for this exact reason..