I have recently claimed on my policy, I have to admit that my Vet and the Animal Hospital have dealt directly with the Insurer.
I have spoken to the claims department on a few occasion and they heve been more than helpful and verty polite.
From looking at my account I am able to see that all claims received have been paid fairly promptly.
I have no cause for complaint and will reccomend this company.
2/5 slow at paying out and rude rude operators
6 February 2015
Reviewed By: Angela, Recommend: N
Had my claim over a week and claim to settle in 5 days. Rang up and got the riders of people on the phone. They are my own vets ins company but have had enough. Two dogs and I pay 45.00 for 1 one and 35.00 for the other both small year old puppies. Appalling people.